Latest features, improvements, fixes, and platform releases.
Apr 15, 2026
Introducing Orchestra V5 — a completely new voice-to-voice engine that replaces the traditional speech-to-text, LLM, and text-to-speech pipeline. Your agent now hears, thinks, and responds in a single step, delivering faster, more fluent, and genuinely human-like conversations. Available to all accounts at no extra cost.
Apr 15, 2026
Major design and UX improvements across the portal and website. Migrated to a more stable, scalable infrastructure built to grow with you. Updated onboarding flow to help new users go live even faster.
Apr 15, 2026
Improved the knowledge engine for more accurate answers from your uploaded docs and data. Updated the webpage engine to pull information from websites more accurately and reliably.
Mar 4, 2026
Rebuilt voice chat from scratch for feature parity with phone calls. Enhanced conversation responsiveness with improved pauses and interruption handling. Audio quality improvements on the website widget. Fixed premium voice bugs. Platform UI and UX refinements.
Feb 18, 2026
Added ElevenLabs custom voice ID support. Shopify integration entered internal beta for order lookup. Portal redesign shipped with updated navigation and settings. Analytics, workflows, multilingual speech handling, and general UI polish also improved.
Feb 8, 2026
Added APIs for managing calls, instructions, knowledgebase, and more. Skills now let external AI agents such as Claude and OpenClaw manage echowin accounts. API docs were updated and custom voice bugs were fixed.
Jan 30, 2026
Voice cloning is now available for personalized call answers. Three speech engines are now configurable: Delta for 30 plus languages, Gamma for rare language support, and Theta for fast English-first use cases. Ambient noise volume is now configurable too.
Jan 24, 2026
Launched Orchestra V4 with significantly reduced latency. Interruption handling, ambience, voice architecture, speech recognition, call analysis, onboarding, and webhook coverage all improved in the same release.
Jan 20, 2026
Business Compass launched for enterprise-level insights from calls and chats. Agent health expanded to free users, transferred-call transcript issues were fixed, onboarding improved, and call handling and workflow transfers were tightened up.